Established in 1895 in Turin, the Italian coffee company has been owned by the Lavazza family for four generations. Among the world’s most important roasters, the Group currently operates in more than 140 countries through subsidiaries and distributors. Lavazza, one of the world’s 100 most reputable brands according to the Reputation Institute, is now the ninth business globally for Corporate Responsibility in the 2019 Global CR RepTrak ranking, taking the top spot in the Food & Beverage sector, and the Italian business community. Lavazza created the concept of blending — or in other words the art of combining different types of coffee from different geographic areas — and this continues to be a distinctive feature of most of its products. The company also has 30 years’ experience in the production and sale of portioned coffee systems and products.
WHAT’S IN THE BOX
HOW TO USE
SHIPPING & RETURNS
We have partnered with various courier services to fulfill your order. If we receive an order after 2:00 pm, then the next day will be considered as the first day of delivery/shipping duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays.
Please reach out to us within 7 days of receiving your product if you would wish to return/exchange it. We shall initiate the pick-up of your product and initiate your refund/exchange post inspection of the product by our technical team. Refunds/Exchanges are only applicable under the below conditions
If there is any manufacturing defect which is hampering the optimal intended use of our products.
If you have received the product in a damaged condition; in this case, you need to inform us about the condition along with images within 24 hours of receipt of your order by you.
The following shall not be eligible for return or replacement:
Damages due to misuse of the product
Incidental damage due to malfunctioning of product
Any consumable item which has been used/installed
Products with tampered or missing serial/UPC numbers
Any damage/defect which is not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered
Charges for value-added services like express delivery, gift wrapping, personalization etc are non-refundable.
Please ensure that product is in unused and original condition which includes all price tags, labels, accessories, original packing and the invoice along with the product. And in the case of any manufacturing defects, we require the original packing, accessories and invoice even though the product may have been used by you."